Guides for Malaysian shop owners
Short, practical answers to the questions owners ask most: compliance, online ordering, loyalty and day-to-day operations.
Own online ordering vs delivery apps: how to keep more of every order
How delivery-app commission eats into restaurant margin, when your own online ordering store pays off, and a step-by-step plan to move regulars to direct orders.
How to design a loyalty programme that brings customers back
Compare stamp cards, points, membership tiers, prepaid wallets and paid VIP for Malaysian F&B and beauty businesses, with example rules and the mistakes to avoid.
QR table ordering: how it works and how to set it up
How QR table ordering works in Malaysian restaurants and cafés, its pros and cons, and a setup checklist covering menus, payment, kitchen tickets and QR stickers.
LHDN e-invoice for small F&B, salon and retail businesses: the 2026 guide
Who must issue LHDN e-invoices in 2026, the RM3 million exemption, relaxation to 31 Dec 2027, monthly consolidated e-invoices for walk-in sales, and what to ask customers.
SST and service charge on restaurant bills: rates and how to calculate them
Malaysian F&B service tax is 6%, not 8%. Who must register, how service tax and the 10% service charge are calculated on a bill, and whether salons charge SST.
Shopping mall sales reporting: what tenants need to know
Why Malaysian malls require tenants to report sales, what is usually in the lease, the penalties for late or wrong reports, and how to automate reporting from your POS.
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