Shopping mall sales reporting: what tenants need to know
Many Malaysian mall leases link rent to the tenant's sales, so the mall requires regular sales reports, often fed automatically from the tenant's POS. Leases usually set a reporting deadline, penalties for late or inaccurate reports, and the landlord's right to audit. The easiest way to stay compliant is a POS that sends the mall's required report automatically.
A general guide, not legal advice. Your tenancy agreement sets the exact reporting rules.
Why malls ask for your sales
Mall rent is often turnover-linked: a fixed base rent plus a percentage of gross sales, or a percentage of gross turnover, whichever is higher. Because sales affect rent, the landlord needs reliable sales figures. Malls also use the data to track how the mall and each category are performing.
What the lease usually says
- How and when sales must be reported, sometimes through a POS or reporting method the landlord specifies.
- A deadline for each report.
- Penalties for late reports, such as liquidated damages or deductions from the deposit.
- Liability if reported sales and actual sales differ.
- The landlord's right to inspect invoices, receipts and records.
Questions to ask the mall before you open
- Which data do you need (gross sales, number of transactions, refunds, discounts)?
- How often must it be sent, and by what deadline?
- In what format, and through which connection?
- Is there a test period before go-live, and who confirms the connection works?
- How are refunds, voids and offline sales handled?
How to make reporting automatic
- Use a POS that integrates with the mall's sales-reporting system and sends reports on schedule.
- Make sure offline sales are included once the POS syncs.
- Keep a locked day-close, so figures cannot be changed after reporting.
- Check the mall's figures against your POS report every month.
How KEDAI handles this
KEDAI integrates with shopping mall sales-reporting systems and sends the required hourly sales reports automatically, with offline sales included after sync and a locked day-close. Mall outlets sit on the same dashboard as every other outlet.
Malaysia Compliance
LHDN e-invoice self-claimed by customers, unclaimed orders rolled into the monthly submission, SST and service charge per order type, and shopping mall POS integration.
Back Office & Staff
Every outlet on one dashboard. Role-based access, PIN clock-in and attendance, full audit trail, staff sales and commission, instant switch-off.
Point of Sale
KEDAI POS keeps the queue moving: works fully offline, member lookup by phone, kitchen tickets, daypart menus, table view and dine-in QR — SST included.
Sources
Questions answered
Why do malls need my daily sales?
Because many mall leases charge rent partly as a percentage of the tenant's sales, and the landlord also uses sales data to track mall performance.
What happens if I submit sales reports late?
It depends on your lease, but common clauses include liquidated damages or deductions from your deposit for late or inaccurate reports.