Privacy Policy
Last Updated: 16 December 2024
This Personal Data Protection Privacy Policy (“Privacy Policy”) applies to our consumers, agents, vendors, suppliers, partners, contractors and service providers, and anyone who uses or interacts with our Services (collectively “you”, “your” or “yours”).
INTRODUCTION
At, Lava X Technologies Sdn Bhd (including our subsidiaries, affiliates, related and associated companies or entities) (“Lava X”, “we”, “us”, or “our”), we are committed to safeguarding your privacy and complying with applicable personal data protections laws. This Personal Data Protection Privacy Policy outlines how we and our collect, use, disclose, process, protect your personal data when you use our services, solutions, platform and products, including without limitation website building and mobile application service (“Services”).
We operate in Malaysia, Singapore, and other jurisdictions, and this Policy complies with the applicable personal data protection and privacy laws (as amended from time to time), including the Personal Data Protection Act 2010 of Malaysia, and the Personal Data Protection Act 2012 of Singapore. Where applicable, we may also comply with other relevant data protection laws in other jurisdictions.
By using our Services, you consent to the collection, use, and processing of your Personal Data as outlined in this Privacy Policy. Your acceptance of this Privacy Policy is indicated by your agreement during registration or use of our Services. You authorize us to process your Personal Data, including sensitive personal data, as necessary.
PERSONAL DATA PROTECTION NOTICE
We collect, use, disclose or otherwise process your personal data in accordance with this Privacy Policy with your consent, or in compliance with applicable laws, such as where:
a) it is required for us to comply with legal requirements;
b) it is required for us to enter into or perform a contract with you; and/or
c) for our legitimate interests or the legitimate interests of any other persons.
By using our Services, you consent to the collection, use, and processing of your Personal Data as outlined in this Privacy Policy. Your acceptance of this Privacy Policy is indicated by your agreement during registration or use of our Services. You authorize us to process your Personal Data, including sensitive personal data, as necessary.
- COLLECTION OF PERSONAL DATA
1.1 We collect and maintain personal data that you provide through our websites, mobile applications, as well as through our Services.
1.2 “personal data” refers to any information in any form or format (writing, numerical, audio, visual) which enables identification of you, as well as any other details or information pertaining to your identity under the Personal Data Protection Act 2010.
1.3 Personal data include, but is not limited to:
a) Personal Information: Name, photo (selfie or other), gender, date of birth, nationality, race, country of residence, government-issued IDs (passport, ID card), marital status, religion, and personal interests.
b) Contact Information: Mobile or phone number, email, billing or delivery address.
c) Payment Information: Payment methods, bank and credit card details (cardholder name, number, issuing bank, issuing country, expiry date, and account details).
d) Technical Data: IP address, device information, app and browser version, geolocation data, and usage data from your interactions with our websites and applications.
d) Other Data: This includes employment details, transactional information, photos, audio/video, health-related information such as food allergies (e.g., peanut, milk, vegan preferences), dietary restrictions and behavioural data such as pages viewed, time spent on the website or application, and transaction history.
1.4 We may also collect sensitive personal data, such as your biometric data (e.g., fingerprints, facial recognition), race, religion, criminal or financial records, or any other information deemed sensitive under the applicable data protection laws. Sensitive personal data will only be collected with your explicit consent and in accordance with applicable laws.
- SOURCES OF PERSONAL DATA
2.1 We collect personal data from the following sources:
- You: Directly from you when you provide it during the use of our Services, websites, or apps, as outlined in our Terms of Use.
- Third Parties: From business partners, merchants, or other entities using our services (e.g., when purchasing products or services), or from authorized sources where the information is publicly available.
- Public Sources: From government databases, credit bureaus, alternative credit scoring agencies, and other credit reporting organisations.
- PROVIDING PERSONAL DATA OF THIRD PARTIES
3.1 You may provide personal data of other individuals (e.g., family members or friends) when using or interacting with our Services, such as adding them as emergency contacts or providing their details for transactions. By doing so, you confirm that you have obtained their consent to process their personal data as described in this policy.
- PERSONAL DATA OF MINORS
4.1 We do not knowingly collect personal data from minors under the age of 18. Parents or guardians should ensure that minors do not provide personal data to us without consent. If we become aware that such data has been collected, we will take steps to remove it.
- COOKIES
5.1 We use cookies on our website, applications and Services to track your internet usage and improve your experience. All personal data will be stored in our backend database.
- USE OF PERSONAL DATA
6.1 We use the personal data for various purposes, including:
a) Service Provision: To provide, maintain, and improve our Services (e.g., account management, payment processing, customization)
b) Security & Compliance: To verify identities, prevent fraud, and comply with legal and regulatory requirements.
c) Customer Support: To respond to queries, resolve issues and improve your experience.
d) Marketing & Communications: To send updates, offers, and newsletters. You can opt out anytime via email or app settings.
e) Research & Development: For testing, data analysis, and enhancing our Services.
f) Legal Compliance: To investigate disputes, prevent crime, and meet legal obligations.
6.2 We may also use automated tools, including artificial intelligence (AI), to process and anonymize your personal data for the purpose of training AI models. The personal data will be anonymized, meaning that individuals who access the data will not be able to identify you personally.
- DISCLOSURE OF PERSONAL DATA
7.1 We may disclose your personal data to the following parties:
a) Service Providers: Third-party companies that help us deliver our Services, such as payment processors, IT service providers, hosting companies, or customer support teams.
b) Business Partners: Companies, business partners or affiliates involved in the delivery of our Services.
c) Legal and Regulatory Authorities: Law enforcement agencies or other third parties where necessary to comply with applicable laws.
7.2 We may link personal data collected Services or platforms to enhance your experience. Personal data may be processed manually or through automated means, including AI. Additionally, we may communicate with you about transactions, send subscription or purchase confirmations and invoices, and provide service-related notifications.
7.3 We will not sell, rent, transfer or disclose any of your personal data to any third party without your consent. However, we may disclose your personal data to parties which may include without limitation, our subsidiaries, associated companies, jointly controlled entities and affiliates, service providers, business partners, legal advisors, governmental and regulatory authorities.
- SECURITY OF PERSONAL DATA
8.1 We implement reasonable security measures to protect your personal data but cannot guarantee absolute security due to inherent risks in electronic transmission and storage.
- RETENTION OF PERSONAL DATA
9.1 We retain your personal data only as long as necessary to fulfil the purposes it was collected for or as required by law. Once your personal data is no longer needed, it will be securely deleted or anonymized, unless retention is required for legal, regulatory, or business purposes.
- YOUR RIGHTS REGARDING YOUR PERSONAL DATA
10.1 Under the Personal Data Protection Act 2010 of Malaysia, and similar laws in other jurisdictions:
a) Right to Access: Request access to your personal data.
b) Right to Correct: Request corrections to inaccurate or incomplete data.
c) Right to Withdraw Consent: Withdraw consent to processing at any time.
d) Right to Deletion: Request deletion or anonymization of your personal data if no longer necessary.
e) Right to Object: Object to the collection, use, or disclosure of your personal data in certain circumstances.
10.2 To exercise these rights, please contact us at ask@kedai.ai. We may charge a fee for certain requests and may refuse requests in accordance with applicable laws.
- THIRD-PARTY LINKS
11.1 Our Services may contain links to third-party websites, platforms, or services. These third parties have their own privacy policies. We are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party websites or services before sharing personal data with them.
- CHANGES TO THIS PRIVACY POLICY
12.1 We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or to enhance user experience. Any changes to this Privacy Policy will be posted on this page, and the revised policy will apply from the date it is posted. Please review this Privacy Policy periodically.
- GOVERNING LANGUAGE
13.1 This Privacy Policy is provided in both English and Bahasa Malaysia. In the event of any inconsistency or conflict between the two versions, the English version will prevail.
- CONTACT US
14.1 For any questions, concerns or requests regarding this Privacy Policy or your personal data, please contact us at:
LAVA X TECHNOLOGIES SDN BHD
Email: ask@kedai.ai
Attention: Kedai AI Team