Questions about KEDAI, answered

KEDAI (kedai.ai) is an all-in-one commerce platform for Malaysian businesses. It runs point of sale, your own online store and app, payments and wallet, loyalty, WhatsApp marketing, CRM and back office on one system with one customer list — so every sale from the counter, web, app, table QR or delivery lands in the same report.

KEDAI is built for Malaysian F&B businesses (kopitiams, cafés, boba shops, bakeries, restaurants and stalls), beauty and wellness businesses (salons, barbers, nail and beauty bars), retail shops, and multi-outlet chains including shopping mall tenants.

Yes. The KEDAI POS closes bills fully offline and syncs itself when the internet connection returns, so the queue keeps moving during an outage.

Yes. Customers can self-claim their LHDN e-invoice, and unclaimed orders roll into the monthly consolidated submission automatically. SST and service charge are applied per order type.

Yes. KEDAI integrates with shopping mall sales-reporting systems and sends the required hourly sales reports automatically, so mall tenants never key figures in by hand.

KEDAI is not a marketplace. Your online store and app run on your own domain under your brand, so you do not pay a marketplace commission per order and the customer stays yours.

Card, e-wallet, FPX and direct debit through eGHL and Stripe, in-store payment by outlet QR and PIN, and your own prepaid wallet with top-up bonuses.

Yes. KEDAI sends WhatsApp campaigns and voucher reminders from your own business number, never a shared one, with paced sending and built-in opt-in preferences.

Each customer has one member record across POS, online store, app and table QR. Points and stamps are earned automatically on every order, and customers redeem by phone number, staff PIN or scan.

Yes. Every outlet is on one dashboard, with stock per outlet, tracked transfers, menus by outlet, role-based staff access and a full audit trail.

The AI SEO / AEO / GEO module publishes outlet, menu and product pages with schema markup, so Google and AI assistants such as ChatGPT can read your hours, address and prices cleanly.

Yes. KEDAI imports products and customers from Excel and contacts, and merges duplicate customer records.

AI Agent+ is an invitation-only assistant on WhatsApp that knows your menu, prices, outlets and customers. It answers common questions, takes orders into the same reports as every channel, and escalates complaints to your staff.

Plans depend on how many outlets you run and which modules you need. Book a demo and we will walk you through the live system and quote for your shop.

Yes. The KEDAI POS closes bills fully offline and syncs every sale to the cloud by itself once the connection returns, so the queue keeps moving during an outage.

Yes. Staff look up a member by phone number inside the bill, and points or stamps are earned automatically on the same member record used by your online store and app.

KEDAI is not a marketplace. Your store and app run on your own domain under your brand, so you are not paying a marketplace commission per order and you keep the customer relationship.

No. The KEDAI store installs like an app straight from the browser, without going through an app store.

Yes. You can sell prepaid packages and wallet top-ups with bonus credit, and the balance works both in store and in your app.

Yes. With KEDAI Smart QR you change what a code opens — menu, WiFi, review page or sign-up — from the back office, and the printed sticker stays the same.

Yes. KEDAI keeps one member record across POS, web, app and QR, so points, tier and wallet balance are the same wherever the customer buys.

Yes. KEDAI can send WhatsApp reminders before vouchers expire, from your own business number.

Yes. KEDAI sends from your own WhatsApp number, never a shared one, with a controlled sending pace and built-in opt-in preferences to protect it.

Yes. KEDAI imports customers from Excel and contacts, and merges duplicates so each real person has one record.

Customers scan a review QR that opens your branded page and then sends them to Google or Facebook. KEDAI tracks scans and drop-offs per outlet so you can see where reviews are lost.

KEDAI matches referred customers by phone number and credits commission on their sales, up to two levels deep.

AEO (answer engine optimisation) and GEO (generative engine optimisation) mean structuring your pages so AI assistants such as ChatGPT, Perplexity and Google AI Overviews can understand and cite them. KEDAI does this automatically for your outlet, menu and product pages.

Yes. Customers can claim their own LHDN e-invoice, and orders that are not claimed roll into the monthly consolidated submission automatically.

Yes. KEDAI integrates with shopping mall sales-reporting systems and sends the required hourly sales reports automatically, so mall tenants do not key figures in by hand.

Yes. SST and service charge are set per order type — for example dine-in versus takeaway — and applied on every bill.

Yes. KEDAI keeps one product list, so a price or menu change goes live on the POS, online store, app and QR at the same time.

Yes. KEDAI shows every outlet on one dashboard, with stock, menus, staff and reports per outlet and combined.

Look for a POS that works offline, handles SST and service charge, supports LHDN e-invoice and shares one member list with online ordering. KEDAI does all of these in one system, alongside table QR ordering, loyalty and WhatsApp marketing.

Yes. KEDAI gives each table its own QR code for dine-in ordering. Orders go straight to the POS and kitchen tickets print automatically.

Yes. Your KEDAI online store and app take pickup and delivery orders on your own domain, with pickup and delivery slots you control and automatic rider booking.

Yes. KEDAI supports prepaid packages, wallet top-ups with bonus credit, membership tiers with their own rates and cashback, and paid VIP membership.

Yes. KEDAI records staff sales and commission, with PIN clock-in and attendance, and role-based access so staff only see what they should.

Bookings & Queue is coming soon. It will take appointments against real staff and room availability, sync with Google Calendar and handle no-shows.

Yes. KEDAI integrates with shopping mall sales-reporting systems and sends hourly sales reports automatically for each mall outlet.

Yes. KEDAI keeps one product list with menus that switch by outlet and daypart, so head office changes go live on every outlet at once.

Yes. Role-based access hides margins from cashiers, every change is recorded in an audit trail, and staff access can be switched off instantly.